Privacy Policy

1. Introduction

Mats ("we," "us," "our") provides a platform for managing martial arts academies, including student registration, attendance, training progress, grading, and related communication. This Privacy Policy describes what information we collect and how it is used when you use our website, mobile app, or related services.

2. Information We Collect

We may collect the following types of information:

• Account information such as name, email address, phone number, and role (student, parent, trainer, or academy admin).
• Academy-related information such as enrollment details, batch/class information, and academy assignment.
• Attendance and training records entered by trainers or academy staff.
• Payment and transaction details related to fees, renewals, and subscriptions.
• Media uploads (such as profile photos or progress images), where applicable.
• Basic device and usage information, such as app version, device type, and diagnostic logs.

3. How We Use Information

We use collected information to:

• Operate academy management functions such as registration, attendance, and scheduling.
• Record and track training progress and grading readiness.
• Process payments, renewals, and related transactions.
• Provide customer support and respond to queries.
• Maintain, troubleshoot, and improve the app and its services.
• Communicate important updates related to your academy or account.

We do not sell your personal information to third parties.

4. Children/Student Information

Where students using the platform are minors, information related to them is provided and managed by a parent, guardian, or academy on their behalf. Student data collected through Mats is used strictly for academy administration, training, attendance, grading, and related communication purposes, and is not used for unrelated advertising or profiling.

5. Attendance, Training and Progress Data

Attendance, training session details, and progress or grading-related information entered by trainers or academy staff are stored to help track a student's development over time. This information is visible to relevant parties such as the student/parent and the academy, as configured by the academy.

6. Payments and Transactions

Fee payments, renewals, and related transactions made through the app may be processed by third-party payment service providers. We do not store full payment card details on our servers. Payment processors handle transaction data in accordance with their own security and privacy standards, and payment-related information is used solely to complete and record your transaction.

7. Images/Media Uploads (If Applicable)

If the app allows uploading of images or media (such as a profile photo), such content is used only for the purpose it was uploaded for, such as identification within the academy or progress tracking, and is not shared publicly without consent.

8. Device, Logs and Diagnostics

We may automatically collect limited technical information, such as device type, operating system, app version, and crash or error logs. This information is used to diagnose issues, maintain app reliability, and improve overall performance, and is not used to identify individuals beyond troubleshooting purposes.

9. Data Sharing

We do not sell user data. Information may be shared only in the following limited situations:

• With the relevant academy, trainers, or parents/guardians as required for academy operations.
• With third-party service providers who help us operate the platform, such as payment processing or infrastructure/hosting providers, solely for that purpose.
• When required by law, legal process, or to protect the rights and safety of users.

10. Data Security

We use reasonable technical and organizational measures to protect information from unauthorized access, alteration, disclosure, or loss. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

11. Data Retention

We retain information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Academy and training records may be retained for a reasonable period after account closure for record-keeping purposes.

12. User Rights / Contact for Correction or Deletion

You may request access to, correction of, or deletion of your personal information, subject to applicable academy records and legal requirements. To make such a request, please contact us using the details in the "Contact Us" section below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with a revised "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Company/Brand: Mats
• Email: support@example.com
• Address: To be updated